No business appreciates it when a customer fails to show up for an appointment. In a tour-related business like Payson Adventures, we literally arrange our lives around the convenience of our customers, frequently rescheduling other business. We also understand that sometimes plans change, or emergencies arise that require a customer to cancel a trip with us. With this in mind, the following cancellation policy shall apply:

When a customer has made a reservation with us, and wishes to cancel that reservation, we simply ask that the customer contact us by phone 24 hours prior to the trip to advise us of the cancellation. If the cancellation is due to sickness, or other sudden emergency, we ask that the customer contact us at their earliest opportunity to advise us of their need to cancel their trip.

If the customer fails to contact us, and simply fails to show up at the prearranged meeting place, our driver will wait 30 minutes to assure that the customer has not just "been held up in traffic." Our office will bill for the entire trip amount. If we find out later that the customer did not show up due to a traffic accident while enroute, or some other similar circumstance, we will refund the amount charged by issuing a credit to their credit card account.

There are times it may be necessary for Payson Adventures to cancel a trip. Bad weather may make it unsafe to travel in the backcountry. Other causes may include driver illness or a vehicle problem. In addition, our company is under contract with the US Forest Service. The Forest Service uses our trucks to transport firefighters to remote areas when necessary during the summer forest fire season. Should the USFS need our support, we will make every effort to contact the customer prior to the prearranged meeting time using the contact information provided with the reservation.